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DEPOSIT
& CANCELLATION POLICIES
DEPOSITS
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Consultations are secured with a £20 booking deposit (paid via invoice by bank transfer).
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Treatment appointments are secured with a 50% deposit.
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Deposits are non-refundable and secure your appointment time and administration.
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The £20 consultation deposit is deducted from the cost of a future treatment, provided treatment takes place within 3 months of the consultation.
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Appointments are only confirmed once the deposit has been received and cleared.
CANCELLATIONS & RESCHEDULING
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Please give at least 72 hours’ notice to cancel or reschedule (measured from your appointment start time).
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With 72+ hours’ notice, your deposit can be transferred once to a new appointment (subject to availability).
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With less than 72 hours’ notice, your deposit is forfeited and cannot be transferred.
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Returning patients who miss appointments may be required to pre-pay in full for future bookings.
REFUNDS & RESULTS
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Fees cover consultation, treatment, advice, and aftercare.
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Results vary between individuals and cannot be guaranteed. Refunds are not provided solely because expectations are not met where treatment has been delivered as agreed and consented.
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By booking, you agree to these terms.
Thank you for your understanding,
Emily