DEPOSIT
& CANCELLATION POLICIES
DEPOSITS
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Consultations are secured with a £30 booking deposit (paid via invoice by bank transfer).
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Treatment appointments are secured with a 50% deposit.
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Deposits are non-refundable and secure your appointment time and administration.
Appointment confirmation
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Appointments are only confirmed once the deposit has been received and cleared.
Cancellations & rescheduling
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Please give at least 72 hours’ notice to cancel or reschedule (measured from your appointment start time).
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With 72+ hours’ notice, your deposit can be transferred once to a new appointment (subject to availability).
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With less than 72 hours’ notice, your deposit is forfeited and cannot be transferred.
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Returning patients who miss appointments may be required to pre-pay in full for future bookings.
Lateness
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If you are over 10 minutes late, you may be asked to reschedule and forfeit your deposit, as we require the full appointment time to provide you with the best service and to avoid running late for other patients
Refunds & results
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Fees cover consultation, treatment, advice, and aftercare. Results vary between individuals and cannot be guaranteed. Refunds are not provided solely because expectations are not met where treatment has been delivered as agreed and consented.