DEPOSIT
& CANCELLATION POLICIES
DEPOSITS
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Consultations are secured with a £30 booking deposit (paid via invoice by bank transfer).
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Treatment appointments are secured with a 50% deposit.
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Deposits are non-refundable and secure your appointment time and administration.
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The £20 consultation deposit is deducted from the cost of a future treatment, provided treatment takes place within 3 months of the consultation.
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Appointments are only confirmed once the deposit has been received and cleared.
CANCELLATIONS & RESCHEDULING
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Please give at least 72 hours’ notice to cancel or reschedule (measured from your appointment start time).
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With 72+ hours’ notice, your deposit can be transferred once to a new appointment (subject to availability).
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With less than 72 hours’ notice, your deposit is forfeited and cannot be transferred.
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Returning patients who miss appointments may be required to pre-pay in full for future bookings.
REFUNDS & RESULTS
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Fees cover consultation, treatment, advice, and aftercare.
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Results vary between individuals and cannot be guaranteed. Refunds are not provided solely because expectations are not met where treatment has been delivered as agreed and consented.
By booking, you agree to these terms.
Thank you for your understanding,
Emily